Why it is true: If you get caught lying to a customer, it is not only embarrassing, but you lose credibility and trust with that customer.

Plan of action: No matter how bad it hurts, always tell the customer the truth. A lie will come back to bite you in ways you never thought of. You’ve built up a remarkable image in your marketplace ... don’t do anything to wreck it.

 


This article originally appeared in the March 2017 edition of INSTORE.




 
JEWELER SUCCESS STORIES

Wilkerson Steps in When It’s Time to Step Back

Jim Russell of Stein Jewelry in Madison, Mississippi, says Wilkerson seamlessly handled the sale that let him and his wife “do the things that we have always wanted to do.” Trust Wilkerson to handle your end of business sale—they’ll be there every step of the way.

 


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